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Customer Feedback

Here at Total Console Repair we like to hear how we've done... But we love to get ideas on how we can improve!

Your comments and suggestions below have already changed the way we work.

5	very good overall service MR TOOR - 21/02/2012 - DS "very good overall service"

4.6	you have a good customer service MR HUSSAIN - 21/02/2012 - PS3 "you have a good customer service"

5	The whole thing was painless, quick and efficient - thank you! MRS HELLINGS - 20/02/2012 - PS3 "The whole thing was painless, quick and efficient - thank you!"

5

First class service have now used a few times and speed of turnaround ... MRS CRAIG - 20/02/2012 - DS "First class service have now used a few times and speed of turnaround from getting ds consoles is exceptional will be back agsin if any break downs and have told freind and family about company thanks"

5

I have say taking out the insurance on my grandsons DSI was the best t... MRS BONNICK - 20/02/2012 - DS "I have say taking out the insurance on my grandsons DSI was the best thing ever. Having had to return it twice to yourselves I have to comment that your telephone service, delivery times and timearound were the one of the best services I have encountered in my long lifetime. I would definitely insure with yourselves again and have recommended you to my friends."

4	The repair was reasonably priced and excellent, and the free disc repa... MR TRINCA - 17/02/2012 - PS3 "The repair was reasonably priced and excellent, and the free disc repair was certainly a nice touch."

4.4	The service was speedy and kept me well informed of the progress of th... MR STEVENS - 16/02/2012 - PS3 "The service was speedy and kept me well informed of the progress of the repair."

5	fantastic quick service MR TINDALL - 15/02/2012 - DS "fantastic quick service"

5

i liked the fact you informed me that you had recieved the console and... MR ALLERT - 15/02/2012 - PS3 "i liked the fact you informed me that you had recieved the console and i got it back quicker than i expected... but the main plus point was that all my game saves were intact as i had over 50 hours on skyrim!!!!"

4.2	i was very pleased that you could go on line and see where your produc... MR PITWELL - 15/02/2012 - 360 "i was very pleased that you could go on line and see where your product was in the repair status, saved lots of silly phone calls and emails"

5

I cannot think of any negatives bout this company.It could not have go... MR ALLEN - 14/02/2012 - DS "I cannot think of any negatives bout this company.It could not have gone more streamlined from time I phoned to book repair everything was done straight away no messing back in three days good as new.well done will keep contact details in phone to pass on"

4.4	Got it back to me within a week and half and works like new!!! Very ha... MISS MASON - 14/02/2012 - PSP "Got it back to me within a week and half and works like new!!! Very happy with the repair!!"

5	Nintendo DS Lite came back in excellent condition considering the dama... MRS JEANS - 14/02/2012 - DS "Nintendo DS Lite came back in excellent condition considering the damage to the hinge as it was being sent. Very pleased with service Very kind regards Gary jeans"

4

Our xbox works now which is great, :-) the power button is now a bit s... 20120118165 PATRICK - 14/02/2012 - 360 "Our xbox works now which is great, :-) the power button is now a bit sticky which it wasn't before. It doesn't "click" now. My son couldn't stand to be without it for another 2 weeks so I didn't call to let you know."

5

I was quite wary of posting my childrens console to be fixed. I was ve... MR RENMANS - 11/02/2012 - PS3 "I was quite wary of posting my childrens console to be fixed. I was very impressed to get a text and email informing me that it had arrived, and it didn't stop there, I could check online at any time to see how it was going. The text/email to tell us it was cleaned and ready to comne home, that parcel force were 'caring' for it on it's return journey, made me smile :) All in all an excellent service, one I would readily use again and would reccommend to others. Thank you"

5	Simply perfect! Very quick, very easy, amazing. MR FIELDER - 11/02/2012 - PS3 "Simply perfect! Very quick, very easy, amazing."

4.8	Great service once again very happy MISS ROSS - 10/02/2012 - DS "Great service once again very happy"

5	We were impressed at the speed of the repair and were very grateful to... MR PATERSON - 08/02/2012 - DS "We were impressed at the speed of the repair and were very grateful to hve a happy daughter again."

4.6	It was nice to get an e-mail telling me that the console was on it's w... MRS WATERHOUSE - 08/02/2012 - DS "It was nice to get an e-mail telling me that the console was on it's way back and details of how to track it."

4.6	kept me infromed all the way MRS HALL - 08/02/2012 - DS "kept me infromed all the way"

5	Everything was good people we spoke to, what was going to happened and... MR CHURCHILL - 07/02/2012 - 360 "Everything was good people we spoke to, what was going to happened and returning of goods was all first class...."

5	WAS SO HAPPY HOW QUICK THE JOB WAS DONE . MRS GARNER - 06/02/2012 - PSP "WAS SO HAPPY HOW QUICK THE JOB WAS DONE ."

5	VERY IMPRESSIVE,I MUST SAY. EVERY STEP WAS BRILLIANTLY DONE MR AHMED - 06/02/2012 - PSP "VERY IMPRESSIVE,I MUST SAY. EVERY STEP WAS BRILLIANTLY DONE"

4.8	Not only did you fix it - you gave it a tidy up too, nice ! MISS KEOGH - 06/02/2012 - DS "Not only did you fix it - you gave it a tidy up too, nice !"

5	had regular updates which was very good. At even chased missing consol... MRS TAYLOR - 06/02/2012 - DS "had regular updates which was very good. At even chased missing console"

5	happy all round with service MR SEMMENS - 06/02/2012 - DS "happy all round with service"

4.4	Parcel was delivered to neighbour who we did manage to catch for 2 day... MR WALKER - 06/02/2012 - 360 "Parcel was delivered to neighbour who we did manage to catch for 2 days but apart from that it was great."

5	great job done MR FOULKES - 06/02/2012 - PS3 "great job done"

4.8	Too some time for the repair to appear, but once it did, it was finish... MR WILLIAMS - 06/02/2012 - PS3 "Too some time for the repair to appear, but once it did, it was finished that day."

5	Everything went very well:from the parcel collection/delivery to repai... MR KOCH - 03/02/2012 - PS2 "Everything went very well:from the parcel collection/delivery to repairing the problem my console had and it took a short time indeed!"

5	helpful and reliable service console was repaired and returned within ... MR GRAHAM - 01/02/2012 - 360 "helpful and reliable service console was repaired and returned within the time given by the company"

5

Superb repair thanks, but more importantly - trustworthy is more impor... MR THORNTON - 01/02/2012 - PS3 "Superb repair thanks, but more importantly - trustworthy is more important here - you could easily "bump" a repair by saying it needed more repaired than it did, thanks for being an honest business, I will recommend you whenever I can ;-)"

5	very fast and helpful staff and I now have a very happy boy who loves ... MISS BROWN - 31/01/2012 - DS "very fast and helpful staff and I now have a very happy boy who loves playing with his DS. thank you"

4.8	Turn around times are very fast MR PROWSE - 30/01/2012 - 360 "Turn around times are very fast"

5	Nice friendly, personal service, which makes a change these days. Than... MRS LAUGHLAND - 30/01/2012 - DS "Nice friendly, personal service, which makes a change these days. Thank you."

4	Excellent service which was quick from initial phone call to receiving... MR THOMAS - 30/01/2012 - PS3 "Excellent service which was quick from initial phone call to receiving my console back fully repaired."

5

The communication between yourself and the customer was excellent. fro... MISS ONEILL - 30/01/2012 - DS "The communication between yourself and the customer was excellent. from start to finish I was kept informed, also the vibe of the information was informal and personal which was great. I recommneded you to my friend and they very wery happy also"

4.4	Quick and good turnaround time but i do not think we had a complicated... MRS RUSSELL - TYALOR - 29/01/2012 - 360 "Quick and good turnaround time but i do not think we had a complicated issue with the console."

5	Particularly impressed by the regular updates on what was happening an... MR VIDLER - 29/01/2012 - PS3 "Particularly impressed by the regular updates on what was happening and an excellent service overall! Many thanks!"

3.8

im happy about , the fact that the ps3 looks so smooth as in clean and... MR OVERD - 28/01/2012 - PS3 "im happy about , the fact that the ps3 looks so smooth as in clean and sparkly and the service was excellent and the courier was quick in coming and it was quick in coming back i think the best part is all of it job well done TCR :)"

5

I initially phoned the warranty provider,their customer service was ap... MRS WEALLEANS - 28/01/2012 - 360 "I initially phoned the warranty provider,their customer service was appalling I then phoned TCR, the woman I spoke to was friendly, helpful and resolved all my issues immediately. Excellent service!!!"

4.4

The man I spoke to was very helpful when he realised that I had been w... MISS BRANT - 28/01/2012 - 360 "The man I spoke to was very helpful when he realised that I had been waiting since 15th Dec for a label for collection and that the problem had not been resolved first time and it had taken from August so far. This time hopefully it is fixed turn around times after collection was brilliant even managed to arrive back on my sons birthday what a bonus."

5	Excellent communication & customer services. very pleased MR GUILFOYLE - 28/01/2012 - 360 "Excellent communication & customer services. very pleased"

5	First class service from start to finish, I cannot fault anything. Tha... MR SMITH - 28/01/2012 - DS "First class service from start to finish, I cannot fault anything. Thank you."

5

You where totally amazing. Daughter is well pleased. Many Thanks. From... MR LAWLOR - 27/01/2012 - DS "You where totally amazing. Daughter is well pleased. Many Thanks. From a separated parent your service is the best, it's kept me in the the number 1 spot after my separated partner (bless her) said "he won't get it fixed" to our 8yr old daughter. I rate you 100% 5Star service and communications."

5	Really nice email about return :-) MR GILL - 27/01/2012 - DS "Really nice email about return :-)"

5	fast repair just before xmas couldnt ask for any better service MR REID - 27/01/2012 - 360 "fast repair just before xmas couldnt ask for any better service"

4.6

There was a miscommunication between the insurance people and tcr so I... MR JAMES - 27/01/2012 - 360 "There was a miscommunication between the insurance people and tcr so I waited over a week for the prepaid postage label but once that was sorted tcr sent it promptly. It was then fixed and returned quicker than I had anticipated. Very satisfied. Thanks TCR :)"

5	Brilliant, no fuss and fixed a major issue in no time. MRS MARTIN - 27/01/2012 - 360 "Brilliant, no fuss and fixed a major issue in no time."

5

I was very impressed with the overall service I received, from the ini... MRS BAKER - 27/01/2012 - PSP "I was very impressed with the overall service I received, from the initial telephone call to receiving my repaired console back, I was particularly impressed with the e-mails and text messages keeping me up-to-date with the repair"

5	The service was good from start to finish.Job well done, thank you all... MR PALMER - 27/01/2012 - 360 "The service was good from start to finish.Job well done, thank you all at TCR.Richard"

4.2	My console was repaired to a good standard but I posted my console wit... MR DIN - 27/01/2012 - DS "My console was repaired to a good standard but I posted my console with screen protectors and also a cover which was not returned. If this was returned would be a 5* service."

5	Really didnt think my red wii could be fixed...so so pleased! Thank yo... MISS TUDHOPE - 26/01/2012 - Wii "Really didnt think my red wii could be fixed...so so pleased! Thank you for an excellent service, will recommended you to anybody who has problems with any console! :)"

4.6

I liked the quick turnaround time, my ps3 is back home and working fin... MISS WOOD - 25/01/2012 - PS3 "I liked the quick turnaround time, my ps3 is back home and working fine! One thing was that the date had been set back to 2006 so my save games in Skyrim weren't appearing in the top of my list. I just had to change the year so no big deal but would have been nice to have had the date/time set."

5	Fantastic. Very easy and quick. Happy to recommend. MRS HUTT - 25/01/2012 - 360 "Fantastic. Very easy and quick. Happy to recommend."

5	As always , excellent service and fast turnaround time. MRS HARRIS - 24/01/2012 - 360 "As always , excellent service and fast turnaround time."

5

My Playstation 3 is now completely better and I haven't had any proble... MR THORP - 24/01/2012 - PS3 "My Playstation 3 is now completely better and I haven't had any problems since and I have played it for at least another 5 hours since having it returned. My only complaint was not knowing when the courier service would arrive and I now know that it is down to when the pick-up van is in the area. I think it would be helpful to customers if you let them know this so that they understand that they might have to spend the whole day at home. Other than that, it was a brilliant service."

5	Awesome service. Got my xbox back in 7 days. Thank you TCR MR BOOTH - 24/01/2012 - 360 "Awesome service. Got my xbox back in 7 days. Thank you TCR"

5	I thought it was a very efficient and very reasonably priced service a... MRS POULTER - 24/01/2012 - Wii "I thought it was a very efficient and very reasonably priced service and my children are delighted that the Wii could be saved!! Would recommend to anyone needing your services."

4	MY REPAIR WAS OVER THE CHRISTMAS AND NEW YEAR PERIOD BUT EVEN SO THE T... MR SMITH - 24/01/2012 - PS3 "MY REPAIR WAS OVER THE CHRISTMAS AND NEW YEAR PERIOD BUT EVEN SO THE TURNAROUND WAS QUITE GOOD"

5	excellent service thankyou MR AHMED - 24/01/2012 - Wii "excellent service thankyou"

4.8	The price and workmanship were excellent MR HOPKINS - 24/01/2012 - PS3 "The price and workmanship were excellent"

5

just one point.when i posted my console to you the post office said th... MR CHUTER - 24/01/2012 - PS3 "just one point.when i posted my console to you the post office said the package was only insured for £100 i think. as a ps3 cost in the region of £200 is this something that perhaps you should look at. if a parcel did go astray in the post who would make up the difference in replacing the console?"

5

Being a mother to 3 young boys who enjoys gaming a great deal, I have ... MRS OLUFOWOBI - 24/01/2012 - PS3 "Being a mother to 3 young boys who enjoys gaming a great deal, I have come to understand the frustration faced by parents when their game consoles breaks down and the repair companies takes their time to fix it. However, this was not my personal experience with total console repair. Not only was I pleased with the contact effort made to keep me upto date with the progress of my repair, the turnaround time was second to none. This was a personal esperince out of this world for me. In fact, we recieved our console much sooner than expected. I would recommend some of the major companies take a leap off your page. The job was also completed to a very high standard, with the console, looking brand new on its return to us. you guys and ladies are great professionals and please keep up the great work. we will like to know if you do repair other products i.e Lap tops. if you do , please let us know if not, we will appreciate if you can recommend someone who does with a great profesionalism like yours. many thanks for your great work and professionalism. Rachael O"

4.4

I'm glad you were able to retain the memory of each game on the consol... MR SAVILLE - 23/01/2012 - 360 "I'm glad you were able to retain the memory of each game on the console. I would say that your website does not give a confirmation that the order has been taken, which is why I had to find your phone no. and ring direct. If this was shown on your website, the process would have taken much less time, although even on the phone I was not given a job no."

5	You were clear about how long it would take and it was returned within... MRS CLARKE - 23/01/2012 - PS3 "You were clear about how long it would take and it was returned within the timescale with no fuss"

4.4

Hi there excellent service thank you. Only complaints 1) a little slow... MR DOYLE - 23/01/2012 - PS3 "Hi there excellent service thank you. Only complaints 1) a little slower than expected and 2) my son lost all his saved data I guess because hard drive was replaced but we are more glad the thing came back working"

5	Brilliant communication, fast and efficient. Just wish everyone had th... MS MASON - 22/01/2012 - DS "Brilliant communication, fast and efficient. Just wish everyone had the same philosophy to customer care. Well done, kids chuffed to bits. Thank you."

5	i was very pleased with the advice and service recieved from your comp... MRS WATERMAN - 22/01/2012 - 360 "i was very pleased with the advice and service recieved from your company.Put my mind at ease."

5	It was a fast and efficient service, thankyou MRS PARKER - 21/01/2012 - PS3 "It was a fast and efficient service, thankyou"

4.2	good service given by company. given new controller. MR IQBAL - 21/01/2012 - PS3 "good service given by company. given new controller."

5	everything fantastic fixed ps3 happy son! MRS CHAMBERS - 21/01/2012 - PS3 "everything fantastic fixed ps3 happy son!"

5	Was pleased with everything from telephone communication to how quickl... MRS MCKEE - 20/01/2012 - DS "Was pleased with everything from telephone communication to how quickly the fixed console was returned!!!!"

5	I was plesently suprised with the quickness of the repair and getting ... MRS SULLIVAN - 20/01/2012 - 360 "I was plesently suprised with the quickness of the repair and getting it back to me."

5	I was very impressed that everything went as promised - I didn't reall... MRS SALTER - 20/01/2012 - DS "I was very impressed that everything went as promised - I didn't really believe it was going to be that easy or quick."

5	the repair was carried out very quickly and we were very pleased with ... MRS SHUTT - 20/01/2012 - DS "the repair was carried out very quickly and we were very pleased with the console when it was returned. the courier service was excellent and the staff on the phone were polite and helpful."

4.8	I am so happy with the overall repair service. Very efficient ! MRS WALL - 20/01/2012 - DS "I am so happy with the overall repair service. Very efficient !"

5	A TOTALY FANTASTIC SERVICE MR GOSS - 20/01/2012 - 360 "A TOTALY FANTASTIC SERVICE"

5	Excellent service a very fast turnaround would definately recommend th... MRS SEXTON - 20/01/2012 - 360 "Excellent service a very fast turnaround would definately recommend them."

4.2

Sent my PS3 to you over the Christmas period, so the Parcel Force deli... MR FROST - 19/01/2012 - PS3 "Sent my PS3 to you over the Christmas period, so the Parcel Force delivery took its time to get to you, from it's original pickup. Good notification of what was happening with the system whilst in your hands. Good packaging on return."

4.2	excellent service MR COATES - 17/01/2012 - PS3 "excellent service"

4.8

I was exceptionally happy with the service I received and would have n... MRS PERWICK - 16/01/2012 - DS "I was exceptionally happy with the service I received and would have no hesitation recommending you to others. It was wonderful to have the constant updates on the repair of the console - it made my son feel special and reassured him that you were working hard to fix it. The hardest thing for him was that it arrived at our local depot very early Saturday morning and was loaded on to the van but we had to wait until Monday for the delivery. Many thanks for putting a big smile back on my sons' face."

5

I was relieved that you were able to fix my console again. Although i ... MR TOWERS - 16/01/2012 - PS3 "I was relieved that you were able to fix my console again. Although i was initially annoyed that i had only had it repaired a few weeks prevoiuslty before it broke down again, I am glad that yo repaired and returned it so quickly so thank you. I am hoping that I can enjoy playing it for a good while now. Thanks again."

4	i was pleased with the repair but twice the courier did not turn up bu... MRS ANDERSON - 15/01/2012 - 360 "i was pleased with the repair but twice the courier did not turn up but overall a good service"

5	Turn around time was excellent considering the time of year (xmas) MR BRIGGS - 15/01/2012 - 360 "Turn around time was excellent considering the time of year (xmas)"

5	I found the contact from your Customer Service team to keep me up to d... MR MURPHY - 15/01/2012 - Wii "I found the contact from your Customer Service team to keep me up to date with what was happening with my console very helpful and reassuring.Thanks again."

1.2	very pleased with service quick repair even through christmas holiday ... MR MCBRIDE - 15/01/2012 - DS "very pleased with service quick repair even through christmas holiday period"

5	very happy with the service MISS RUSSELL - 15/01/2012 - DS "very happy with the service"

5	I was very happy with the service as it was fast and effiecent also th... MRS HUBER-CHERUBIM - 14/01/2012 - DS "I was very happy with the service as it was fast and effiecent also the e-mail sent to me kept me up to date with the progress."

5	I found the whole process very user friendly from taking it to the Pos... MR RICHARDS - 14/01/2012 - 360 "I found the whole process very user friendly from taking it to the Post Office to the return. Thanks"

5	Very quick turn around time and good communication all round from the ... MR MISTRY - 14/01/2012 - DS "Very quick turn around time and good communication all round from the time my console was recived to the time it was repaired. Thankyou all."

5	brilliant service, now i know where to get my other consoles repaired MRS MCQUEEN - 14/01/2012 - 360 "brilliant service, now i know where to get my other consoles repaired"

4.8	as the console was sent to you on the 22.12.11 I did not expect a spee... MRS GURREY - 14/01/2012 - 360 "as the console was sent to you on the 22.12.11 I did not expect a speedy repair on the 4.01.12 it was sent back repaired WELL DONE."

5	i didnt expect it to be mended and returned so fast. MRS BENSON - 13/01/2012 - DS "i didnt expect it to be mended and returned so fast."

5	I am so happy with your service that I was wondering if you provided r... MRS GASPARI - 13/01/2012 - DS "I am so happy with your service that I was wondering if you provided repair service I could purchase from you as my insurance has now expired and GAME doesn't provide renewal of the policy?"

5

From my first contact (which was a somewhat strange call as the person... MISS RIX - 13/01/2012 - PSP "From my first contact (which was a somewhat strange call as the person I was speaking to could see my records from many years ago...) the people I spoke to we're all very helpful. I liked being able to receive a return label by email. The service turn around was fast, especially as it was around Christmas. And, ingeneral I was v pleased with the service we received. And Ben is pleased with his PSP back!"

4.8	Great communication, very professional, made it very easy for me! Than... MR ELLIOTT - 13/01/2012 - PS3 "Great communication, very professional, made it very easy for me! Thanks"

5	You took notice of our enquiries! Excellent customer service. MRS GRADES - 13/01/2012 - Wii "You took notice of our enquiries! Excellent customer service."

4.4	Smooth - no problems MR DAVISON - 13/01/2012 - 360 "Smooth - no problems"

5

The service was absolutely first class. TCR were courteous on the phon... MISS DEFTY - 13/01/2012 - 360 "The service was absolutely first class. TCR were courteous on the phone and by email, being quick and enthusiastic to update on progress and completion. The console came back transformed and fully working. A disc tray cover which had been deformed trying to open it was replaced, and the console looked new. We were very happy. I just hope that the console doesn't quickly fail again, as it did last time (although I appreciate this is more a Microsoft shortcoming than TCR's). Thanks."